Introduction

ProposalAI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered proposal generation service at proposalai.io (the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

Information We Collect

Personal Information

We collect personal information that you provide directly to us, including:

Account information (name, email address, password)
Profile information (professional details, portfolio information)
Job descriptions and proposal content you input
Payment information (processed securely through Paddle, our payment processor)
Communication preferences and settings
Subscription and billing information for service access

Usage Information

We automatically collect certain information about your use of the Service:

Log data (IP address, browser type, operating system)
Usage patterns (features used, time spent, pages visited)
Device information (device type, screen resolution)
Performance data and error logs

Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control cookie settings through your browser preferences.

How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our Service
Generate personalized proposals based on your inputs
Process payments and manage subscriptions
Send important service updates and notifications
Respond to your questions and support requests
Analyze usage patterns to enhance user experience
Prevent fraud and ensure security
Comply with legal obligations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers: With trusted third-party vendors who help us operate our Service (e.g., payment processing, hosting, analytics)
Legal Requirements: When required by law or to protect our rights and safety
Business Transfers: In connection with a merger, acquisition, or sale of assets
Consent: With your explicit consent for specific purposes

All third-party service providers are contractually obligated to protect your information and use it only for specified purposes.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Regular security assessments and updates
Access controls and authentication measures
Secure data centers and infrastructure
Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our Service and fulfill the purposes outlined in this policy. We may retain certain information for longer periods to comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access: Request a copy of your personal information
Correction: Update or correct inaccurate information
Deletion: Request deletion of your personal information
Portability: Receive your data in a portable format
Restriction: Limit how we process your information
Objection: Object to certain processing activities

To exercise these rights, please contact us at support.proposalai.io@gmail.com. We will respond to your request within 30 days.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards, such as standard contractual clauses, to protect your information.

Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Third-Party Services

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

Payment Processing (Paddle)

We use Paddle as our payment processor to handle all subscription and payment transactions. When you make a payment, Paddle collects and processes your payment information according to their privacy policy and applicable data protection laws. We do not store your complete payment card information on our servers.

Paddle may collect and process the following information for payment processing:

Payment method information (card details, billing address)
Transaction details and payment history
Fraud prevention and security data
Tax and compliance information as required by law

For more information about Paddle's data practices, please review theirPrivacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after such changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: support.proposalai.io@gmail.com

Website: proposalai.io

Legal Basis for Processing (EU Users)

If you are located in the European Union, we process your personal information based on the following legal grounds:

Contract: To provide our Service and fulfill our obligations
Legitimate Interest: To improve our Service and prevent fraud
Consent: For marketing communications and optional features
Legal Obligation: To comply with applicable laws and regulations

California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information is collected and how it's used
Right to delete personal information
Right to opt-out of the sale of personal information
Right to non-discrimination for exercising these rights

To exercise your CCPA rights, please contact us at support.proposalai.io@gmail.com